Refund policy
Return and Refund Policy
Thank you for shopping with Rosy Dottie Glow. We want your order experience to be simple, clear, and handled with care. If you need to return a product or report an issue with your order, please review the policy below.
Return Window
Return requests may be submitted within 30 days after your order has been delivered.
To qualify for a return, the item must be unused, unopened, and in its original condition. Original packaging should be included when applicable, and you may be asked to provide a valid order number or proof of purchase.
For hygiene and product safety reasons, beauty, skincare, and personal care products that have been opened, used, tested, or tampered with may not be eligible for return.
Products Not Eligible for Return
We generally cannot accept returns for:
1. Opened or used beauty and skincare products
2. Final sale or clearance items
3. Gift cards
4. Custom or personalized products
5. Items damaged through misuse or improper handling
6. Products returned without prior approval
How to Begin a Return
Before sending any product back, please contact our support team with your order number, the product you would like to return, and a brief reason for your request.
If your item arrived damaged, defective, or incorrect, clear photos of the product and packaging may be requested so we can review the issue properly.
Once the request is reviewed and approved, return instructions will be provided.
Return Shipping
Customers are responsible for return shipping costs on standard returns.
If the return is related to an error from Rosy Dottie Glow, such as receiving a damaged, defective, or incorrect item, we will review the issue and provide an appropriate solution.
We recommend using a trackable shipping service. Rosy Dottie Glow is not responsible for return packages that are lost, delayed, or damaged during return transit.
Approved returns may be sent to:
Rosy Dottie Glow
3 College Ave #H
Plattsburgh, NY 12901
United States
Damaged, Defective, or Incorrect Orders
Please inspect your package shortly after delivery. Damaged, defective, or incorrect products should be reported within 7 days of delivery.
We may request photos of the item, packaging, or shipping label to verify the issue and determine the most suitable resolution.
Refunds
After an approved return is received and inspected, we will notify you of the refund decision.
Approved refunds will be issued to the original payment method used at checkout. Please allow 5–10 business days for the refund to appear, depending on your bank or payment provider.
Original shipping charges are non-refundable unless the order issue was caused by Rosy Dottie Glow.
Exchanges and Cancellations
Direct exchanges are not guaranteed. If you would like a different product, please complete the approved return process and place a new order.
Cancellation requests must be made before an order is processed or shipped. Once an order has shipped, the return terms in this policy will apply.
Contact Us
For questions about returns, refunds, or order concerns, please contact us:
Rosy Dottie Glow
3 College Ave #H, Plattsburgh, NY 12901, United States
Email: support@rosydottie.online
Phone: +1 218-633-2457